SERVICES

Training

We are available to provide training to ACE Portal users. This training can be in the form of one on one training via internet software, or in person training at your site.   In both cases, the trainees will be able to view live ACE screens, and interact directly with a live person. This enables trainees to get their questions answered throughout the training, and see visual depictions of the various scenarios being explained. This enables them to maximize learning, unlike canned web based training. Both of the trainers are experts in ACE Portal procedures, and will provide inside knowledge regarding how to avoid common ACE glitches and navigate common errors that may be encountered. Our training focuses on how to do it right the first time, which should minimize errors. We show you what to do, and just as important, what not to do when working in the ACE Portal. We will help you avoid costly mistakes that can cause delays at the border or long waits on hold trying to reach the Technology Services Desk (Help Desk). We also each have over 34 years experience working for U.S. Customs/Customs and Border Protection (CBP). This background enables us to explain CBP requirements and procedures and how they relate to ACE processing.

Our training is available in the following areas:

ACE account setup and maintenance

  • Initial setup, role of Trade Account Owner
  • Creating new users, adding vehicles, drivers, etc. to your account
  • Account types
  • Explanation of tabs and links
  • The Task Selector
  • Making account changes
  • How DTOPS, FAST, and other outside databases affect your ACE account

ACE Portal navigation

  • Getting around in the ACE Portal

ACE e-manifests

  • Trips
  • Shipments, including in bonds
  • Manifest status
  • Retrieving and editing your manifest

Initial manifest walk through for new ACE users

  • Step by step guidance (live person) to enable you to create your first manifest

ACE Reports

  • Reports panels/folders
  • Standard and ad hoc (customized) reports
  • Creating reports from scratch
  • Reports tools
  • Saving and sharing reports

Training courses can be set up according to clients’ particular requirements.

Manifest/Shipment Creation

We offer manifest creation services

  • PAPS
  • Pre filed in bonds, including paper 7512 (if requested), and FDA prior notice filing (if applicable)
  • Other shipment types provided for in ACE (section 321, 3299, etc.)

ACI emanifest Services for trucks entering Canada

emanifest account setup and maintenance

  • Initial setup, role of Account Owner

emanifest creation

  • Trip creation
  • Shipment types
  • PARS
  • In bond

Consulting

You may also enlist our services as consultants. We are available to answer questions on any of the ACE Portal areas already listed, as well as any other areas such as:

  • When is an e-manifest required (exemptions)
  • Reusable containers (IITs)
  • Hazmat and other merchandise with special requirements

Established accounts may use this service at no extra cost. Established accounts are clients that have hired us to prepare their manifests and shipments for them. For others, we are available as consultants for a monthly retainer. This entitles you to 24/7 consulting assistance.

Support

We provide 24/7 support free of charge for established accounts. We guarantee a quick response, with no long waits on hold.

Contact us for further information or a price quote on any of these services.

Email:          info@aceportalsolutions.com

Phone:        Bob Blanchard at     802-922-0351

                    Ron Simon          at     516-459-8626

Fax:             1-866-208-8026